Elgard M. said
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Welcome to IONOS!
Welcome to IONOS, How can we help?
CANCEL SERVICE
Thank you. We will connect you with the next available consultant.
I need to cancel and I need a refiund for an unauthorize SSL certificate renew
Hello! You have reached the Hosting Department. My name is El. Just to clarify, you want to cancel the SSL service and request a refund?
Yes
I did request to cancel it last week the agent said they would request it
I understand. Can you confirm when was this SSL charged and how much?
but i have gotten no notification just a charge for almost 200
180
this week shows on my card
Allow me 2-3 minutes to check on this. Okay?
thank you
none of that was supporse to renew
I don't seem to find any charges for SSL. The most recent payment was for invoice 202052255612. businessplatform.site - $50 businessplatform.boston - $20 businessplatform.cloud - $30 businessplatform.online - $40 businessplatform.org - $20 womensfirst.org - $20
it did it automaticly
yes for a total of 180
so this
I need this cancel I explained I didnt want this to renew
im not using these domains thats for my clients
alot of them dont use it no more
I keep getting a notification about the ssl certificate that is due to expire when they were suppose to cancel everything this is hurtting my medicare insurance that is due to renew Im not going to have health insurance next year'
im on a fix income
These domains were renewed because no cancellation was requested or initiated. By default, domain renewals are enabled.
I can cancel the domains for you, but please note that the charges incurred for the renewals are valid and still need to be paid.
how are they valid if i goto no notificatino about this
or about the price
not even when I purchase
yes I can request a refund I didnt renew the system did it automatically
There was email sent on November 3rd about the upcoming renewal of the domains.
So whos fault is it that it was requested ri cancel everything
there was an 180 deducted this week
not in OCT or NOV
The renewal date was 11/10/2024.
so we just going to keep back and forth with this
Then, the payment was collected on November 30th which was the billing date.
I requested to cancel service before than!!!
There was no cancellation requested prior the renewal of the domain names on 11/10/2024.
no it was before PAYMENT WAS DEDUCTED ON THE 30
The cancellation should have been initiated prior the renewal of the domains to avoid generating an invoice, not prior the payment was collected.
NO ONE TOLD ME THAT!!
nobody no where showed that it would auto renew without authorization
the same way i never authorized a payment
even the fact if it was the ssl why does it still show pending and no payment
The purpose of the notification email we sent on November 3rd was to inform you about the upcoming renewal of the service. This gives you ample time to process any cancellations before the renewal date.
Elgard someone was sopose to get back to me no one did, I requested to cancel everything and still no one did
but i requested to cancel the service
i got in contact
regardless I contacted before the effective payment
you guys cant charge for something after I requested to cancel
i have on history and IONOS does as well
I give hundreds of dollars to IONOS
I dont wish to cancel or to have my husband and his team cancel there account
its not right or ethical to have someone obligated to a service they dont need because they decided to charge after a cancelation was requested
The cancellation request was made after the domains had already been renewed. To avoid charges, cancellations should be processed before the renewal date. If you need further assistance, please let us know.
I understand that these domains are no longer needed, and I can process the cancellation for you. However, since the account is not eligible for a refund, you may want to reach out to your financial institution to dispute the charges.
yeah send me to another department that is not going to respond a fake department
how can I reach out to them
Do you want me to proceed with the cancellation of the domains?
Along side with my full refund yes
Not possible.
I want to get in contact with billing and have this solved
This is the billing team.
oh yes it is possible because I requested it
Not really.
the fuck youmean not really
so your using technicality
to avoid having to do a refund
I will escalate this BBB and everyone else I have to this is going tobe fixed
it hasnt been not even 5 business day
proceed to cancel everything
Can you send me the confirmation about the cancellation you requested before November 10th. for me to check and confirm that there was cancellation requested so I request to process the refund for you?
I requested it before I was charged
That makes the charge valid. You should have requested it before November 10th.
I already explained
I wasnt aware
of it
I want to a call from a supervisor manager or someone who can handle this, this needs to be escalated
I understand that you're not familiar with the refund process, but you are aware that you no longer need the domain names. Even after the notification, no action was taken to cancel the domain name, which makes the charges valid.
and yes canxcel everythig
because I will sue for more then 200
so the judge can say the charges are valid
I will remove every single account
my husbands agency has
with you guys
the fact that you guys are not interested in work around or find a way to assist and just dismiss it as a no \
tells alot
so escalate
cancel everything
Yes I did take acti\on
I requested to cancel everything once I was aware
We regret that you have decided not to continue using our services. Please take note that canceling the account will terminate all services connected like domains, emails and websites. Please confirm that you're aware of the data loss so that we can finalize the cancellation.
but for youit had to be before the 109
so even do I cancel before thge charge was made
I find my self in an account that was sopose to be cancellled
I will wait
until I get in contact with someone from your company
this will proceed
I did request to cancel the service
The agent said yes
never got a confirmation
jus got billed
charged not even billed for me to pay
robbed sense it was unathurized
I dont care what your technicality says, I requested it before charging my card, and therefore it shouldve taken place
how you request to cancel service and a week later your being charged
Even if you cancel the domains before the payment was collected, the charges remain valid due to the timing of the renewal date.
i did not authorise the renewal
I requested it
you guys had to tell me
why wasnt I aware of this when i requested not to get charged on my account for 180 and to cancel it
so the date happend service got auto renewal just like that
I want to speak to the manager/supervisor before proceeding with the elimation of the account
can I request a call back
or via chat
I can schedule you for a callback. What is your number?
+18496243142
Thank you.
Are you available to receive a call anytime within the next hour?
yes
I have already scheduled you for a callback appointment. Please expect a call anytime from now.
What else can I help you with aside from this?
that is all
Thank you for contacting IONOS Hosting Support. Goodbye for now. Have a great day!
